Delivery

We are delighted to ship our candles worldwide. Please see below our domestic and international delivery costs and times.

UK delivery rates

Nula Soy is able to offer a range of services to suit the needs of everyone. We aim to get your parcel to you as quickly and as cost effectively as possible in the most convenient manner for you. We currently use either Royal Mail or Courier service to fulfil our UK orders depending on the size and destination of your order.

Free Delivery on all mainland UK orders –  3 to 5 working days delivery

UK mainland next working day guaranteed delivery –
on orders place before 12 pm Monday to Friday –  £7.25
Guaranteed arrival next day before 1.00pm
We aim to pack and despatch your order within 24 hours of receiving it. Generally orders placed before 2.00pm will be despatched the same day.
All our rates include packing and handling and we have no hidden charges.

Missed delivery

If you have missed a delivery attempt, please follow the details on the card.

If you have queries on the status of your order please contact us by e-mail orders@nulasoy.com or phone +44 (0)1625 576767.

International and Channel Islands delivery

We can deliver worldwide to regions including The Channel Islands, Europe, North America, South America, the Middle East, Asia, Australia, New Zealand and the Caribbean.  There are some countries that we are currently unable to ship to, please call or email us for further details.

Our initial shipping rate for international destinations is £14.95.

Please note that this is an estimate only, the actual cost could be higher. Sometimes, because of the high costs involved in shipping to some countries, we will only ever charge shipping to you at the rate it costs us. The final shipping rate is calculated based on weight, volume and final destination.

We will contact you after placement of your order via e-mail with the exact delivery charge whether more or less and issue a refund if necessary.

Please note: As the buyer of goods you are responsible for paying any local taxes or import duties that may be incurred (if applicable) when goods enter your country.

All international parcels will be tracked and must be signed for. If you are not available to sign for your order, the courier will leave a note with a telephone number for you to call and make alternative delivery arrangements.

Delivery times

UK delivery times

We aim to pack and despatch all orders within 24 hours of being received (stock permitting) to arrive with UK Mainland customers within 7 working days. During very busy periods such the run up to Christmas and Bank Holidays, we will contact you to notify you of any expected delays and despatch as soon as possible.

A signature is usually required on delivery, so please ensure that someone is available to receive the goods, or if you are not in perhaps nominate a neighbour. Alternatively, we can deliver to your place of work if this is more convenient for you.

International delivery

Most international deliveries arrive within 7 to 10 days but the exact delivery date will be dependent on the final destination and may in some circumstances exceed this time.

Customs information

In some countries import tax and duties, which are beyond our control, may have to be paid by the recipient on delivery of the parcel.

General delivery information

Delivery weights

We are sorry but online orders cannot exceed 20Kg in weight

Inaccurate or incomplete addresses

We will attempt to deliver to an address and postcode as you have entered it. We cannot accept liability for late or failed delivery due to an incorrect address. If you are not sure of an address or postcode please check using a postcode finder or call us for further assistance.

P.O. Boxes

Please note that we are unable to deliver to P.O. Boxes

Further Information

If you require any further information regarding our delivery or returns process, please contact us by phone +44 (0)1625 576767 or e-mail hello@NulaSoy.com